Literacy and numeracy training helps lean manufacturing initiative succeed<< back to Case studies
Philips Selecon is a manufacturer of lighting product primarily for the entertainment industry. The company has a very diverse range of product and a history of technical innovation. More than 90% of its products are exported globally.
Many of Philip Selecon's employees were born overseas and English is not their first language. The company embarked on a lean manufacturing programme to meet their objective to become a world-class manufacturing facility. Low literacy skills amongst employees was having a huge impact on the company's ability to successfully implement the programme.
Low literacy issues were evident across the workforce, so training started with team leaders, as their role in the lean manufacturing initiative was pivotal.
Practical, sustainable solutions
Workbase developed a training programme that assisted team leaders to:
- Check and analyse situations
- Give and deliver instructions and information that can be clearly understood
- Ensure their team can read and understand company documents
- Engage their teams and encourage participation and teamwork
Through improved supervisory skills the company has seen improvements across a range of areas. These include:
- Savings in rework and repair
- Improvements in multi-skilling and training across the workforce
- Quality assurance
- The completion of production tasks
- The ability to function effectively as a team - motivation is higher and absenteeism has dropped by 28%
- Lost time due to injury dropped 41% from improved understanding and compliance with the company's health and safety procedures
There are improvements in multi-skilling and training across the workforce as the participants have improved their ability to instruct and deliver instructions.
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